PRIVACY POLICY

Last Updated: October 01, 2025

Effective Date: October 01, 2025

This Privacy Policy describes how Synergy Business Integration Solutions LLC ("we," "us," "our," or the "Company"), operating Elite DMV Services Directory, collects, uses, discloses, and protects your personal information when you use our website, directory services, and related platforms ( collectively, the "Service").

We are committed to protecting your privacy and being transparent about our data practices. This Policy

complies with applicable federal and District of Columbia privacy laws.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect information you voluntarily provide, including:

Account Information:

  • Name, email address, phone number

  • Business name, address, and contact details

  • Account credentials and security information

  • Profile photos and business logos

Business Listings:

  • Business descriptions, hours of operation

  • Products and services offered

  • Pricing information and promotional content

  • Photos, videos, and other multimedia content

Communications:

  • Messages, inquiries, and customer service communications

  • Reviews, ratings, and comments

  • Survey responses and feedback

  • Newsletter subscriptions and marketing preferences

Payment Information:

  • Credit card and billing information (processed by third-party providers)

  • Transaction history and payment records

1.2 Information Automatically Collected

When you use our Service, we automatically collect:

Technical Information:

  • IP address and geolocation data

  • Browser type, version, and language settings

  • Device type, operating system, and unique device identifiers

  • Screen resolution and display settings

Usage Information:

  • Pages viewed, time spent on pages

  • Click patterns and navigation paths

  • Search queries and filters used

  • Date and time of visits

  • Referring and exit pages

Cookies and Tracking Technologies:

  • Session cookies and persistent cookies

  • Web beacons and pixel tags

  • Local storage and similar technologies

  • Analytics and performance monitoring data

1.3 Information from Third Parties

We may receive information from:

  • Social media platforms (if you connect your accounts)

  • Public databases and business directories

  • Marketing partners and service providers

  • Data brokers and analytics services

  • Verification services for business listings

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Provision

  • Create and manage user accounts

  • Process and display business listings

  • Facilitate communication between users and businesses

  • Provide search and filtering functionality

  • Process payments and manage subscriptions

2.2 Service Improvement

  • Analyze usage patterns and user preferences

  • Develop new features and functionality

  • Conduct research and analytics

  • Perform quality assurance and testing

  • Monitor and improve system performance

2.3 Communication

  • Respond to inquiries and provide customer support

  • Send account-related notifications and updates

  • Deliver newsletters and promotional content (with consent)

  • Notify you of changes to our terms or policies

  • Conduct surveys and gather feedback

2.4 Safety and Security

  • Prevent fraud and unauthorized access

  • Monitor for suspicious or illegal activity

  • Enforce our Terms of Service

  • Comply with legal obligations and requests

  • Protect our rights and property

2.5 Marketing and Advertising

  • Personalize content and recommendations

  • Display targeted advertisements

  • Measure advertising effectiveness

  • Conduct promotional campaigns

  • Analyze market trends and user behavior

3. LEGAL BASIS FOR PROCESSING (Where Applicable)

We process your personal information based on:

  • Consent: When you provide explicit consent for specific purposes

  • Contract: To perform our services and fulfill our Terms of Service

  • Legitimate Interests: To improve our services and prevent fraud

  • Legal Obligation: To comply with applicable laws and regulations

4. HOW WE SHARE YOUR INFORMATION

4.1 Public Information

The following information may be publicly visible:

  • Business listings and contact information

  • Reviews, ratings, and comments

  • Profile information you choose to make public

  • Photos and content uploaded to business profiles

4.2 Service Providers

We share information with trusted third-party providers who assist with:

  • Payment processing and financial services

  • Cloud hosting and data storage

  • Email delivery and communication services

  • Analytics and performance monitoring

  • Customer support and help desk services

  • Marketing and advertising platforms

4.3 Business Transfers

We may share information in connection with:

  • Mergers, acquisitions, or asset sales

  • Bankruptcy or insolvency proceedings

  • Corporate restructuring or reorganization

4.4 Legal Requirements

We may disclose information when required by:

  • Court orders, subpoenas, or legal processes

  • Government investigations or regulatory requests

  • Protection of our legal rights and interests

  • Prevention of harm to users or the public

  • Compliance with applicable laws and regulations

4.5 Consent-Based Sharing

We may share information with your explicit consent for purposes not otherwise described in this Policy.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality

  • Performance Cookies: Help us analyze site usage and improve performance

  • Functional Cookies: Remember your preferences and settings

  • Advertising Cookies: Deliver personalized advertisements

5.2 Managing Cookies

You can control cookies through:

  • Browser settings and preferences

  • Our cookie management tool (if available)

  • Opt-out mechanisms provided by advertising networks

  • Industry-standard preference centers

5.3 Third-Party Tracking

Our Service may include tracking technologies from:

  • Google Analytics and other analytics providers

  • Social media platforms

  • Advertising networks and partners

  • Customer support and chat services

6. DATA RETENTION

We retain personal information for as long as necessary to:

  • Provide our services and fulfill user requests

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

  • Maintain business records and analytics

Specific Retention Periods:

  • Account information: Until account deletion or 7 years after last activity

  • Business listings: Until removal requested or business closure

  • Transaction records: 7 years as required by tax and financial regulations

  • Communications: 3 years unless longer retention required by law

  • Analytics data: Aggregated data retained indefinitely

7. DATA SECURITY

7.1 Security Measures

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest

  • Secure socket layer (SSL) technology

  • Multi-factor authentication options

  • Regular security audits and assessments

  • Employee training on data protection

7.2 Limitations

Despite our efforts, no system is completely secure. We cannot guarantee absolute security of your information, and you use our Service at your own risk.

7.3 Data Breach Response

In the event of a security incident, we will:

  • Investigate and contain the breach promptly

  • Notify affected users without undue delay

  • Report to appropriate authorities as required by law

  • Take steps to prevent future incidents

8. YOUR PRIVACY RIGHTS

8.1 Access and Control

You have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Delete your account and associated data

  • Port your data to another service

  • Restrict certain processing activities

8.2 Marketing Communications

You can opt out of marketing communications by:

  • Clicking unsubscribe links in emails

  • Updating your account preferences

  • Contacting us directly

  • Using industry opt-out mechanisms

8.3 California Privacy Rights (If Applicable)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

8.4 Exercising Your Rights

To exercise your privacy rights, contact us at:

We will respond to verified requests within 30 days.

9. CHILDREN'S PRIVACY

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to ensure adequate protection of your personal information during such transfers.

11. CHANGES TO THIS PRIVACY POLICY

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

11.2 Notification of Changes

We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Providing in-app notifications where applicable

  • Allowing reasonable time before changes take effect

11.3 Continued Use

Your continued use of our Service after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact our Privacy Officer at:

Privacy Officer

Synergy Business Integration Solutions LLC

Phone: 202-821-6664

12.2 Data Protection Officer (If Applicable)

If required by law, our Data Protection Officer can be reached at:

12.3 Regulatory Complaints

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

  • District of Columbia Attorney General's Office

  • Federal Trade Commission (FTC)

  • Other applicable regulatory authorities

This Privacy Policy is effective as of the date listed above and applies to all information collected by us on or after such date.

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